BarkBox Review and Complaint

BarkBox is a monthly subscription service that delivers a box of curated toys, treats, and supplies for dogs to its customers. The company claims to provide high-quality products that are tailored to the specific needs and preferences of each dog. However, not all customers have had positive experiences with BarkBox. There have been numerous BarkBox reviews and complaints that highlight issues with the quality of the products, the value of the subscription, and the customer service provided by the company.

BarkBox complaints and reviews

BarkBox Reviews


  • BarkBox is a monthly subscription service that delivers a box of curated toys, treats, and grooming products for dogs.
  • Many customers rave about the high-quality and durable toys that their dogs love to play with.
  • The treats included in the box are often made from natural, organic ingredients and are free from artificial preservatives and flavors.
  • The grooming products, such as shampoo and conditioner, are gentle on the skin and leave dogs smelling fresh and clean.
  • Many customers appreciate the convenience of having all these products delivered right to their doorstep.


  • Some customers have complained about receiving the same products in their boxes or receiving products that their dogs didn’t enjoy.
  • Some reviewers have noted that the treats included in the box can be quite expensive compared to purchasing them individually.
  • Some customers have experienced issues with their subscriptions, such as not receiving their boxes on time or having difficulty canceling their subscriptions.
  • Some reviewers have mentioned that the size of the toys can be too small for larger dogs.
  • Some customers have expressed frustration with the customer service team, stating that it can be difficult to get in touch with them or that their issues were not properly addressed.

BarkBox complaints

While many customers rave about the quality and variety of products in their BarkBox, some have had complaints about certain aspects of the service. Here are some unique points about BarkBox complaints:

  1. Product quality issues: Some customers have reported receiving broken toys or treats that were stale or had a strange smell. BarkBox has stated that they have a 100% satisfaction guarantee, so if you receive a faulty product, you can contact their customer service team to request a replacement.
  2. Delays in shipping: BarkBox ships out boxes on the 15th of each month, but some customers have reported receiving their boxes later than expected. BarkBox has acknowledged that there can be delays due to high demand or logistical issues, and they have a policy in place to compensate customers if their boxes are significantly late.
  3. Inconsistency in product selection: BarkBox offers different themes for their boxes each month, and some customers have reported receiving products that do not match the theme or seem out of place. BarkBox has stated that they try to vary the products in their boxes to keep things interesting for pets, but if you are unhappy with the selection in your box, you can contact their customer service team for assistance.
  4. Automatic renewal issues: BarkBox offers the option to automatically renew your subscription, but some customers have reported issues with canceling their subscriptions or being charged for additional boxes that they did not want. BarkBox has a clear policy on their website about canceling subscriptions, and they have stated that they will work with customers to resolve any issues with automatic renewals.

Overall, while BarkBox has faced some complaints, they have a strong track record of addressing customer concerns and providing high-quality products. If you have any issues with your BarkBox, it is worth reaching out to their customer service team to see if they can resolve your concerns.

Is the BarkBox worth it?

When it comes to finding the perfect gift for your furry friend, the BarkBox is definitely worth considering. This monthly subscription box is filled with high-quality, all-natural treats, toys, and other goodies that are tailored specifically to your dog’s size and breed.

One of the biggest perks of BarkBox is the convenience factor. Instead of spending hours scouring the pet store for the perfect items, all you have to do is sign up and wait for your monthly box to arrive. This is especially helpful for busy pet owners who don’t have the time to constantly shop for their dogs.

Another reason why BarkBox is worth it is the variety of products it offers. Each box is filled with a mix of toys, treats, and other goodies that are chosen specifically for your dog. This means that you’ll never get bored with the same old products, and your dog will always have something new and exciting to play with.

The BarkBox is also a great value for the price. While the cost may seem steep at first, when you consider the cost of buying high-quality treats and toys separately, you’ll quickly see that the BarkBox is actually a great deal. Plus, with the option to choose between a monthly, bi-monthly, or quarterly subscription, you can customize the plan to fit your budget.

Overall, the BarkBox is a fantastic option for any pet owner looking to spoil their furry friend with high-quality treats and toys. It’s convenient, varied, and of great value, making it a worthy investment for any dog lover.

How much is BarkBox?

The cost of a Barkbox subscription varies depending on the length of your commitment and the size of your dog.

The shortest commitment option is a one-month subscription, which costs $29 per month. This is a good option if you want to try out the service without committing to a longer subscription.

The most popular option is a six-month subscription, which costs $25 per month. This option provides a discount of about 15% compared to the one-month subscription.

The longest commitment option is a 12-month subscription, which costs $21 per month. This option provides a discount of about 28% compared to the one-month subscription.

In addition to the subscription cost, there is also a one-time shipping fee of $5 for all subscriptions.

Barkbox also offers a “Super Chewer” subscription option for dogs that are extra tough on their toys. The cost for this option is $39 per month for a one-month subscription, $34 per month for a six-month subscription, and $30 per month for a 12-month subscription. The Super Chewer option includes stronger, more durable toys and treats that can withstand heavy chewers.

Overall, the cost of a Barkbox subscription ranges from $29 to $39 per month, depending on the length of your commitment and whether you choose the regular or Super Chewer option. While this may seem like a lot of money, many Barkbox subscribers say it is worth it for the joy and excitement it brings to their dog each month.

Super chewer Barkbox reviews


  • The toys are made of durable materials, so they can withstand heavy chewing
  • The treats are made from high-quality ingredients and are safe for dogs to eat
  • The subscription service allows for monthly deliveries of new toys and treats, providing a variety of options for your dog
  • The customer service team is knowledgeable and helpful in addressing any issues or concerns


  • The price of the subscription may be steep for some people
  • Some dogs may not find all of the toys and treats included in the box to be appealing
  • The boxes may not be customized to your dog’s specific needs or preferences
  • There have been some complaints about the toys breaking or treats being stale, although this seems to be a rare occurrence.

Is BarkBox hard to cancel?

While the service is designed to be easy to use and convenient, some customers have reported difficulties when it comes to canceling their subscriptions.

One of the main complaints about BarkBox is that it can be hard to cancel. Some customers have reported that they have had to call multiple times or even send multiple emails to get their cancellation requests processed. Others have complained about being automatically enrolled in additional monthly subscriptions or being charged for additional boxes despite their attempts to cancel.

In order to cancel your BarkBox subscription, you will need to log into your account and navigate to the “Manage Subscription” page. From there, you should be able to find a “Cancel Subscription” button. If you are having trouble canceling, you can try reaching out to BarkBox customer service for assistance.

Overall, it seems that canceling a BarkBox subscription can be a bit of a hassle for some customers. However, the company does offer a 100% satisfaction guarantee, so if you are having any issues with your subscription or the products you receive, you may be able to get a refund or resolution through customer service.

Why do people like BarkBox?

There are a few reasons why people love BarkBox, a monthly subscription service for dog owners.

First and foremost, BarkBox provides convenience for busy pet owners. Instead of constantly running to the store to buy new toys and treats for their furry friends, they can simply wait for their BarkBox to arrive each month. The boxes are also tailored to each dog’s specific needs, such as size and dietary restrictions.

Secondly, BarkBox is a great value. Not only do subscribers receive a box full of high-quality toys and treats, but they also get discounts on other pet products and services.

Finally, BarkBox is a fun surprise for both pets and their owners. Dogs love the excitement of receiving a new box filled with toys and treats, and owners enjoy the surprise element of not knowing exactly what will be inside each month.

Overall, BarkBox is a convenient, affordable, and fun way for dog owners to keep their pets happy and entertained.

Can I skip months with BarkBox?

Yes, you can skip months with BarkBox! In fact, BarkBox allows you to customize your subscription plan to fit your needs. If you don’t want to receive a box for a certain month, you can easily skip it through your account settings on their website. Simply log in, go to your subscription settings, and click on the “skip a month” option.

There are a few things to keep in mind when skipping months with BarkBox. First, you must skip at least one month before your next billing date. This means that if you just received a box and want to skip the next one, you’ll have to wait until the following month to do so.

Additionally, if you have a prepaid subscription (such as a gift subscription or a 3- or 6-month plan), you cannot skip any months. However, you can still pause your subscription or cancel it altogether if needed.

Overall, BarkBox makes it easy to customize your subscription plan and skip months when needed. This is great for those who may be traveling or simply don’t need a box for a certain month. Plus, it’s a great way to save some money on your monthly expenses!

Is BarkBox made in China?

BarkBox is not made in China. The company sources its products from a variety of locations, including the United States, Canada, and Europe. BarkBox works with a network of small business partners and independent designers to create unique and high-quality items for their monthly subscription boxes.

In addition to sourcing products from a variety of locations, BarkBox also has a strong commitment to sustainability and ethical manufacturing practices. The company partners with factories that adhere to strict labor standards and use eco-friendly materials in their products whenever possible.

Overall, BarkBox is a proudly American-made company that values quality, sustainability, and supporting small businesses. Their monthly subscription boxes offer a diverse selection of toys, treats, and other goodies that are sure to delight any furry friend.


Hannah Elizabeth is an English animal behavior author, having written for several online publications. With a degree in Animal Behaviour and over a decade of practical animal husbandry experience, Hannah's articles cover everything from pet care to wildlife conservation. When she isn't creating content for blog posts, Hannah enjoys long walks with her Rottweiler cross Senna, reading fantasy novels and breeding aquarium shrimp.

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