Why Banfield is Bad?

Banfield Pet Hospital has been a subject of controversy for quite some time, with many pet owners sharing their negative experiences online. In this article, we will explore why Banfield is considered bad by some pet owners.

Overpriced Services

One of the most common complaints about Banfield is the high cost of their services. Many pet owners feel that the prices are not justified, and they end up paying more than they would at other vet clinics. The high prices can be especially frustrating for pet owners who have purchased the Banfield Wellness Plan, which is supposed to provide affordable care.

Horror Stories

There are many Banfield pet hospital horror stories circulating online. These include cases where pets were misdiagnosed or mistreated by Banfield vets, resulting in unnecessary suffering or even death. Some pet owners claim that their pets were given unnecessary treatments or surgeries, leading to a large vet bill.

Killed Pets

Perhaps the most devastating Banfield complaints are those claiming that Banfield killed their pet. These stories are particularly heartbreaking, with pet owners describing how their pets went into Banfield perfectly healthy and never came out. In some cases, pet owners have alleged that their pets were euthanized without their consent.

Poor Customer Service

Many pet owners have reported experiencing poor customer service at Banfield pet hospitals. They complain about long wait times, difficulty scheduling appointments, and difficulty canceling or changing appointments. Some pet owners have also reported feeling rushed during their appointments and not having their concerns properly addressed by the vet.

Going out of Business?

Despite the complaints against Banfield, the company does not appear to be going out of business anytime soon. Banfield is owned by the Mars Corporation, which has a significant presence in the pet care industry. However, the negative reviews and bad press may impact Banfield’s business in the long term.

Mixed Reviews

While there are many negative reviews of Banfield, there are also some positive ones. Some pet owners have had good experiences at Banfield and praise the company for its comprehensive Wellness Plans. However, these positive reviews are often overshadowed by negative ones.

Class Action Lawsuits and BBB Complaints

Banfield has also faced class action lawsuits and complaints filed with the Better Business Bureau. These complaints often center around deceptive pricing practices and poor customer service.

In conclusion, Banfield has a mixed reputation in the pet care industry. While some pet owners have had positive experiences, many others have reported high prices, poor customer service, misdiagnosis, mistreatment, and even the death of their pet. Pet owners should carefully consider all of their options before choosing Banfield or any other vet clinic for their beloved furry friends.

FAQs about Banfield complaints

we’ll answer some of those questions and provide you with some helpful information.

Is Banfield overpriced?

Many pet owners have complained that Banfield is overpriced compared to other veterinary clinics. Banfield operates on a membership-based model, where pet owners pay a monthly fee for preventive care services. Some pet owners feel that the monthly fees add up, and they end up paying more for services they don’t need.

Are there any Banfield pet hospital horror stories?

Unfortunately, there are many Banfield horror stories shared by pet owners online. Some pet owners have complained about the poor quality of care their pets received at Banfield, including misdiagnoses, poor treatment, and even death. Many pet owners have also complained about poor customer service and long wait times.

Has Banfield killed anyone’s dog?

There have been reports of Banfield killing pets due to negligence and poor care. However, it’s important to note that not all Banfield clinics are the same, and there are many reputable Banfield clinics with highly trained veterinarians.

Is Banfield going out of business?

There is no indication that Banfield is going out of business anytime soon. Banfield is a subsidiary of Mars, Incorporated, a multi-billion dollar corporation. Banfield has over 1,000 clinics nationwide and continues to expand.

What are Banfield reviews near me like?

Banfield reviews can vary widely depending on the location. It’s essential to research the Banfield clinic you plan to visit and read reviews from other pet owners in your area. You can find Banfield reviews on various websites, including Yelp, Google, and the Better Business Bureau.

Is Banfield a good veterinary clinic?

Banfield is a controversial topic among pet owners. While some pet owners swear by Banfield and have had positive experiences, others have had negative experiences and would not recommend Banfield. Ultimately, whether Banfield is a good veterinary clinic for your pet depends on your individual experience.

What are the Banfield complaints on the BBB?

The Better Business Bureau (BBB) has received several complaints about Banfield, including complaints about poor customer service, long wait times, and overcharging. However, Banfield does have an A+ rating with the BBB, indicating that the company has taken steps to address and resolve customer complaints.

Is there a Banfield class action lawsuit?

There have been several class action lawsuits filed against Banfield. These lawsuits have alleged various issues, including deceptive business practices, overcharging, and poor quality of care. However, it’s important to note that not all lawsuits are successful, and some have been dismissed.

Is Banfield Pet Hospital Good?

Banfield Pet Hospital has both positive and negative reviews. Some pet owners have had positive experiences with Banfield, praising the quality of care their pets received, while others have had negative experiences with long wait times, poor customer service, and high costs. Ultimately, whether Banfield is good or not depends on individual experiences and preferences.

How Do I Cancel My Banfield Pet Hospital Plan?

To cancel a Banfield Pet Hospital plan, pet owners can contact their local hospital or call Banfield’s customer service line. However, it’s important to note that cancelling a plan may result in fees or penalties, depending on the terms of the contract.

What Is the Relationship Between Banfield Pet Hospital and PetSmart?

Banfield Pet Hospital and PetSmart have a close relationship, with Banfield operating many of its hospitals inside PetSmart stores. However, Banfield is a separate company from PetSmart, and pet owners should be aware that they may have different policies, pricing, and quality of care.

Are There Any Alternatives to Banfield Pet Hospital?

Yes, there are many alternatives to Banfield Pet Hospital, including independent veterinary practices, other pet hospitals, and even telemedicine options. Pet owners should do their research and consider their pet’s specific needs when choosing a provider.

What Should I Do If I Have a Complaint About Banfield Pet Hospital?

If you have a complaint about Banfield Pet Hospital, you should contact your local hospital or Banfield’s customer service line to try to resolve the issue. If you are not satisfied with their response, you can also file a complaint with the Better Business Bureau or other consumer protection agencies.

Should I take my pet to Banfield?

Ultimately, the decision of where to take your pet for veterinary care is up to you. However, it’s important to do your research and consider all of your options before making a decision. You may want to read reviews of Banfield and other local veterinary clinics, ask for recommendations from friends and family, and schedule consultations with different veterinarians to get a sense of their services and approach to care.

What can I do if I am not satisfied with Banfield’s service?

If you are not satisfied with Banfield’s service, you have a few options. You can speak with the manager of your local Banfield location and try to resolve the issue directly. If that does not work, you can contact Banfield’s customer service department to file a complaint. Additionally, you can leave a review on sites like Yelp or Google to warn other pet owners about your experience.


Hannah Elizabeth is an English animal behavior author, having written for several online publications. With a degree in Animal Behaviour and over a decade of practical animal husbandry experience, Hannah's articles cover everything from pet care to wildlife conservation. When she isn't creating content for blog posts, Hannah enjoys long walks with her Rottweiler cross Senna, reading fantasy novels and breeding aquarium shrimp.

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