Spot and Tango Complaints
Spot and Tango offers a fresh dog food subscription service tailored to each dog’s health needs and characteristics, developed by veterinary nutritionists. The food is prepared in USDA- and FDA-approved kitchens in the U.S..
Product Quality and Effectiveness
Customer Satisfaction: Many customers report positive experiences, noting their dogs appear more energized, satisfied, and sleep better after consuming Spot and Tango food. The company holds a high customer rating across various platforms, including 4.9/5 based on feedback from 740 customers, 4.6/5 from 517 reviews on Trustpilot, and 4.6/5 overall rating from Consumer Advocate.
Professional Ratings: DogFoodAdvisor gives Spot and Tango’s product line a top rating of 5 stars, indicating high quality and nutritional value.
Nutritional Analysis: Based on ingredient analysis, Spot and Tango UnKibble is considered an above-average dry dog food, with a significant protein content and nutritional balance.
Health and Safety Concerns
Recall History: Spot and Tango experienced a recall event in September 2022 for four batches of its UnKibble Dog Food line due to Salmonella contamination. This recall was communicated to affected customers through private emails.
Customer Complaints and Service Issues
Customer Service Concerns: Negative reviews primarily center around customer service issues. Common complaints include delayed email responses, lost orders, unhelpful or inconsistent communication, and problems with refunds.
Complaints Volume: The Better Business Bureau (BBB) lists 35 total complaints against Spot and Tango in the last three years, with 9 complaints closed in the last 12 months.
Contact Information: Customers can contact Spot and Tango via email at [email protected], text at (718) 514-6292, or schedule a call. They are available daily from 10 am to 6 pm, EST.
Key Takeaways
Product Quality: Spot and Tango is generally well-received for its quality and nutritional value, with most dogs responding positively to the food.
Customer Service: The main area of concern seems to be customer service, with some customers facing challenges in communication and issue resolution.
Recommendation: If considering Spot and Tango, it may be beneficial to be aware of potential customer service issues and the recent recall incident. Ensuring that the service fits within your budget and meets your dog’s specific health needs is crucial.
Conclusion
Spot and Tango appears to be a reputable company providing high-quality, nutritious dog food. However, potential customers should be mindful of the customer service issues and the recall history when deciding to subscribe to their services.
FAQs: Spot and Tango Dog Food and Services
Is Spot and Tango food suitable for all dog breeds?
Spot and Tango’s meal plans are customized based on a dog’s breed, size, activity level, and health needs, making it suitable for a diverse range of breeds.
How does Spot and Tango ensure the quality of its ingredients?
The company sources ingredients from local farms and human food suppliers in the United States, emphasizing freshness and sustainability. This sourcing strategy contributes to the high nutritional quality of their dog food.
What steps should I take if my dog doesn’t adapt well to Spot and Tango food?
If your dog shows signs of discomfort or illness after consuming Spot and Tango products, it’s important to consult a veterinarian immediately. Additionally, contacting Spot and Tango’s customer service for guidance and possibly altering the meal plan might be necessary.
Can I adjust or cancel my subscription easily with Spot and Tango?
While the company offers flexibility in managing subscriptions, some customers have reported issues with adjustments and cancellations, citing delays in response and challenges in communication. It’s advisable to review the subscription terms carefully and be prepared for potential delays in customer service responses.
What measures does Spot and Tango take in response to a product recall?
In cases of product recall, such as the September 2022 incident involving Salmonella contamination, Spot and Tango has historically notified affected customers via email. It’s important for customers to monitor their emails for such notifications and check product lot codes in case of recalls.
How does Spot and Tango handle lost orders or shipment issues?
There have been instances where customers faced lost orders or shipping problems. In such situations, reaching out to Spot and Tango’s customer service is the first step. However, be aware that resolution might involve delays and may require persistence due to reported customer service inefficiencies.
Are there any known health risks associated with Spot and Tango foods?
While many dogs thrive on Spot and Tango’s diet, there have been isolated reports of dogs experiencing health issues like lethargy, vomiting, and diarrhea, potentially linked to the food quality. It’s crucial to closely monitor your dog’s health when transitioning to new food and consult a veterinarian if any concerns arise.
What are Spot and Tango’s customer service hours and contact methods?
Spot and Tango’s customer service is available daily from 10 am to 6 pm, EST. Customers can reach out via email at [email protected], text at (718) 514-6292, or schedule a call for assistance.
What types of diets does Spot and Tango cater to?
Spot and Tango offers a range of diet options to suit different canine nutritional needs, including grain-free and gluten-free options. This variety ensures that dogs with specific dietary restrictions or allergies can find a suitable meal plan.
How does Spot and Tango personalize meal plans for individual dogs?
The personalization process involves an initial questionnaire about your dog’s age, weight, activity level, breed, and any health concerns. This information helps Spot and Tango create a tailored meal plan that aligns with your dog’s unique nutritional requirements.
What is the shelf life of Spot and Tango’s fresh dog food?
The shelf life of Spot and Tango’s fresh food varies based on the storage method. Generally, their fresh meals can last in the refrigerator for a few days. For longer storage, freezing the food is recommended, which can extend its shelf life significantly.
Does Spot and Tango offer a trial period or satisfaction guarantee?
Spot and Tango often provides introductory offers or discounts for new customers, allowing them to try the food at a reduced cost. Additionally, they typically offer a satisfaction guarantee, enabling customers to receive a refund or credit if their dog does not adapt well to the food.
How environmentally friendly are Spot and Tango’s packaging and production practices?
Spot and Tango places a strong emphasis on sustainability, using eco-friendly packaging and locally sourced ingredients to minimize their environmental impact. Their commitment to sustainability extends to their production practices, ensuring a lower carbon footprint.
Can Spot and Tango accommodate dogs with medical conditions?
While Spot and Tango’s meals are formulated with input from veterinary nutritionists, it’s crucial for dog owners with pets having specific medical conditions to consult their veterinarian before changing their dog’s diet. This ensures that the meals align with any medical dietary requirements.