🐕 Spot and Tango Complaints: Are They Legit? Here’s What You Need to Know

With the rise of premium, human-grade dog food, brands like Spot and Tango have gained popularity for offering fresh, nutritious meals for dogs. But like any product or service, Spot and Tango isn’t without its challenges. From delivery issues to pricing complaints, we address all the frequently asked questions, ensuring you have a complete picture.

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Key Takeaways: Quick Answers About Spot and Tango Complaints

• Is Spot and Tango too expensive? Pricing is higher than traditional kibble, but it reflects the quality of ingredients.
• Are there any issues with delivery? Some customers report delayed or damaged shipments, but the customer service team typically resolves these issues promptly.
• Does the food spoil quickly? Spot and Tango’s fresh meals need to be refrigerated and can spoil if not stored properly.
• Is UnKibble a good alternative to fresh food? UnKibble is a popular option for those seeking a balance between convenience and nutrition, but some customers note inconsistency in texture.
• What’s customer service like? Spot and Tango generally has responsive customer service, though some customers report slow responses during high-demand periods.

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Is Spot and Tango Too Expensive? It’s Higher Priced but Reflects Quality Ingredients 💸

One of the most common complaints about Spot and Tango is the cost. Compared to traditional kibble or even some other fresh dog food brands, Spot and Tango can be significantly more expensive. However, it’s important to understand why this pricing exists and whether the quality justifies the cost.

1. Human-Grade Ingredients: Spot and Tango uses human-grade ingredients, meaning that the meats, vegetables, and grains they include in their recipes are of the same quality you’d find in food for humans. This is a major factor in the higher cost, as sourcing and processing these ingredients can be more expensive than using the lower-quality ingredients found in traditional kibble.
2. Customized Meals: The meals are often tailored to your dog’s specific needs, considering factors like age, weight, and activity level. This customization requires additional resources, which contribute to the overall price.
3. Cost Comparison: On average, Spot and Tango’s fresh meals cost between $2 to $6 per day for small dogs and can range from $6 to $12 per day for larger breeds. UnKibble, their dry option, is a more budget-friendly alternative, costing between $1 to $4 per day depending on your dog’s size.

Issue	Cost Concern	Why It Happens	💡 Tip
Higher cost compared to kibble	Spot and Tango is more expensive than traditional dog food.	Human-grade ingredients and customized meals drive up the price.	Consider UnKibble if you’re looking for a more budget-friendly option with the same quality ingredients.
Varies by dog size	Larger dogs naturally cost more to feed with Spot and Tango.	Larger portion sizes increase the daily cost.	Test with smaller quantities first to see how your dog adapts before committing to a full plan.

💡 Pro Tip: While the cost of Spot and Tango is higher than standard kibble, the investment in human-grade ingredients can lead to better health outcomes for your dog, potentially reducing long-term vet bills.

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Are There Any Issues with Delivery? Delays and Damaged Packages Reported Occasionally 📦

Delivery problems are another frequent issue raised by Spot and Tango customers. While most users receive their meals on time and in good condition, some have encountered delays or damaged packages during transit. However, these problems are usually resolved with prompt customer service.

1. Delayed Deliveries: Some customers have reported delayed shipments, particularly during holidays or busy periods. Because Spot and Tango’s meals are freshly prepared, any delay in shipping can be a concern, especially if the meals arrive warm or defrosted.
2. Damaged Packaging: There have also been occasional complaints about damaged or leaking packaging upon arrival. Since the fresh meals require refrigeration, damage to packaging can lead to food spoiling more quickly.
3. Customer Service Response: Despite these delivery issues, most customers report that Spot and Tango’s customer service is quick to resolve problems, either by reshipping the meals or offering refunds. However, there can be slower responses during periods of high demand.

Issue	Delivery Concern	Why It Happens	💡 Tip
Delayed shipments	Some customers report receiving their orders late.	Busy periods and holiday seasons can impact delivery times.	Order in advance to avoid delays, especially around holidays.
Damaged packages	Packaging sometimes arrives broken or leaking.	Handling during shipping can cause damage.	Inspect deliveries immediately and contact customer service for replacements.

💡 Pro Tip: If you experience damaged packaging or delivery delays, don’t hesitate to contact customer service. They are generally quick to offer solutions, including refunds or replacement meals.

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Does Spot and Tango’s Fresh Food Spoil Quickly? It Requires Proper Storage 🍽️

Another concern raised by some customers is that Spot and Tango’s fresh food may spoil quickly if it’s not handled correctly. Since these meals are made with fresh, minimally processed ingredients, they must be properly stored to maintain their quality.

1. Refrigeration is Essential: Spot and Tango’s fresh meals need to be kept in the refrigerator or freezer immediately after delivery. If left out for too long, the meals can spoil, which could be a health risk for your dog. Fresh meals usually last 4 to 5 days in the fridge, but if you don’t plan to use them right away, freezing is recommended.
2. Spoilage Complaints: Some customers have reported meals arriving already partially thawed or warm, especially during hot summer months. This can happen if there are shipping delays or if the ice packs used in packaging aren’t sufficient to keep the food cold throughout the journey.
3. Solution: If you’re concerned about spoilage, consider Spot and Tango’s UnKibble, which is shelf-stable and doesn’t require refrigeration. This option provides many of the same nutritional benefits without the need for cold storage.

Issue	Spoilage Concern	Why It Happens	💡 Tip
Meals spoil if not refrigerated	Fresh meals can spoil quickly if not stored properly.	Fresh, minimally processed ingredients require cold storage.	Freeze any unused meals immediately to prevent spoilage.
Thawed or warm deliveries	Some customers receive partially thawed meals.	Shipping delays or insufficient ice packs can lead to temperature changes.	Check meals upon arrival and contact customer service for replacements if the food has thawed.

💡 Pro Tip: To prevent spoilage, always freeze extra meals upon arrival, and ensure that your fridge maintains the proper temperature to keep the food fresh.

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Is UnKibble a Good Alternative to Fresh Food? Great for Convenience, But Some Find Texture Inconsistent 🍲

UnKibble is Spot and Tango’s dry food alternative to their fresh meals, and while it’s generally well-received, some customers have noted issues with texture and consistency.

1. Convenience: One of the main benefits of UnKibble is that it doesn’t require refrigeration, making it a more convenient option for pet parents who prefer shelf-stable food. The ingredients are still human-grade and minimally processed, providing the nutritional benefits of fresh food without the need for cold storage.
2. Texture Complaints: Some customers have noticed that the texture of UnKibble can vary between batches. For instance, certain bags may be more crumbly or powdery than expected, which can affect how the food is served and whether dogs find it appealing.
3. Portion Control: UnKibble comes with pre-measured scoops based on your dog’s weight, making it easy to ensure they’re getting the right amount of food. This feature is particularly appreciated by those looking to manage their dog’s weight.

Issue	UnKibble Concern	Why It Happens	💡 Tip
Inconsistent texture	Some customers find UnKibble’s texture varies between batches.	Drying process can cause differences in texture.	Add a little water to UnKibble if your dog prefers softer food.
Convenient storage	UnKibble doesn’t require refrigeration.	Shelf-stable option for easy storage.	Ideal for travel or those without extra freezer space.

💡 Pro Tip: If your dog isn’t fond of UnKibble’s texture, try adding a small amount of water to soften it, making it more palatable while still maintaining its nutritional value.

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What’s Spot and Tango’s Customer Service Like? Generally Responsive, But Some Experience Delays During Peak Times ☎️

Overall, Spot and Tango’s customer service is praised for being responsive and helpful, but some customers have reported delays in response times during peak periods.

1. Responsive Support: In most cases, customers find that Spot and Tango’s customer service team is quick to address issues, whether it’s a delivery problem or a request for a refund. They offer live chat, email support, and phone options, ensuring multiple ways to get in touch.
2. Delays During Peak Times: During busy seasons, such as holidays or promotional periods, some customers have experienced slower response times. This can be frustrating if you’re dealing with a time-sensitive issue like spoiled food or a missed delivery.

Issue	Customer Service Concern	Why It Happens	💡 Tip
Slow response times during peak periods	Some customers report delays in getting help.	High demand during busy seasons can slow down response times.	Reach out early if you anticipate needing help around holidays or promotions.
Generally helpful	Most customers receive prompt, helpful service.	Responsive to complaints and issues.	Use live chat for quicker responses when available.

💡 Pro Tip: If you’re experiencing slower response times during peak periods, try using live chat or contacting Spot and Tango early in the day for the fastest resolution.

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Final Thoughts: Spot and Tango Complaints—Are They Deal Breakers?

While Spot and Tango receives high marks for quality ingredients and nutrition, some customers have experienced delivery delays, pricing concerns, and minor issues with product consistency. However, most of these complaints are addressed promptly by customer service, and the brand’s commitment to human-grade, minimally processed dog food remains a major selling point for pet parents.

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Quick Recap: Spot and Tango Complaints and Solutions

• Pricing: Higher than kibble, but reflects premium ingredients.
• Delivery Issues: Occasionally delayed or damaged, but customer service is generally responsive.
• Spoilage: Fresh meals require refrigeration, so always store them properly.
• UnKibble: Convenient, shelf-stable, but texture can vary.

Spot and Tango may not be perfect for everyone, but for those seeking high-quality nutrition for their dogs, it remains a leading option! 🐾

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Comment 1: “I’m concerned about the price of Spot and Tango compared to other brands. Is it really worth the investment for the quality?”

Answer: Spot and Tango’s pricing does indeed stand out as higher compared to traditional kibble or some other dog food brands, but there are specific reasons that may justify the investment depending on what you value for your dog’s diet and overall health.

1. Human-Grade Ingredients: Unlike most commercial dog foods, Spot and Tango uses human-grade ingredients, meaning the food is made from the same quality meats, vegetables, and grains that you would eat yourself. This level of ingredient quality comes at a higher cost but translates into better nutrition and potentially fewer fillers or artificial additives, which could reduce the risk of health issues over time.
2. Minimally Processed, Fresh Meals: Spot and Tango’s fresh meals are cooked in small batches and are minimally processed, helping to preserve essential nutrients. This differs from heavily processed kibble, which often loses nutritional value during production. Fresh, balanced meals can lead to better coat health, improved digestion, and overall vitality, which many pet parents feel is worth the additional cost.
3. Health Benefits and Potential Vet Savings: By investing in high-quality, nutrient-dense food, there is a good chance that your dog’s long-term health may benefit. Healthier food can lead to fewer vet visits related to dietary issues like obesity, food allergies, or gastrointestinal problems, which could offset the upfront cost of Spot and Tango’s meals.

Concern	Cost Justification	Why It’s Worth It	💡 Tip
Higher price	Spot and Tango costs more than traditional kibble.	Human-grade, fresh ingredients are of higher quality and nutrition.	UnKibble offers a more affordable option with many of the same benefits.
Is it worth it?	Potential long-term health benefits.	Reduces reliance on fillers and preservatives, contributing to better health.	Consider it an investment in your dog’s overall well-being.

💡 Pro Tip: If the cost of Spot and Tango feels high, try starting with UnKibble, which offers many of the same nutritional benefits at a lower price point. You can then decide if you want to transition to their fresh meal plans for additional quality.

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Comment 2: “I’ve had issues with deliveries arriving late. How do I prevent spoilage if my fresh meals are delayed in shipping?”

Answer: Late deliveries can definitely be frustrating, especially when dealing with fresh meals that require refrigeration. However, there are steps you can take to minimize the risk of spoilage even if your meals arrive later than expected.

1. Check the Packaging on Arrival: First and foremost, inspect the temperature of the meals as soon as they arrive. Spot and Tango typically packs their fresh meals with ice packs to ensure they stay cold during transit, but if the packages arrive warm or the ice packs are melted, there’s a risk of spoilage. If this happens, it’s important to contact customer service immediately. They’re generally quick to offer replacements or refunds in these situations.
2. Freeze Extra Meals: To prevent spoilage, consider freezing extra meals immediately after they arrive, especially if you don’t plan on using them within the next few days. Meals kept in the freezer can last up to 6 months, ensuring they remain fresh. Only defrost what you need for the upcoming days, keeping the rest frozen to avoid waste.
3. Order in Advance: To avoid running out of meals due to a delay, it’s a good idea to order your next shipment early—at least a few days before your current supply runs out. This buffer gives you time to address any potential shipping delays without risking having no fresh food for your dog.

Issue	Delivery Delay Concern	Why It Happens	💡 Tip
Late deliveries	Fresh meals may spoil if delayed.	Busy periods or shipping issues can delay your order.	Order meals in advance to allow for extra time in case of delays.
Spoiled food	Fresh meals may arrive warm.	Ice packs can melt if shipping is delayed or mishandled.	Freeze meals on arrival to preserve freshness for future use.

💡 Pro Tip: Always check the condition of the ice packs and meal temperature upon delivery. If the meals feel too warm, contact customer service right away for a resolution. Keeping a backup supply of frozen meals can help prevent running out of food during delays.

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Comment 3: “I’ve tried UnKibble, but my dog isn’t as excited about it compared to fresh food. How can I make it more appealing?”

Answer: If your dog isn’t as enthusiastic about UnKibble as they are about fresh meals, you’re not alone. The texture and flavor of UnKibble may differ from what your dog is used to, especially if they’ve enjoyed moist, fresh food in the past. But there are ways to make UnKibble more appealing.

1. Add Warm Water or Broth: One of the simplest ways to enhance the appeal of UnKibble is by adding a small amount of warm water or low-sodium broth to the dry food. This softens the texture and releases the natural aromas, making it more palatable for dogs that prefer moist food. The warmth can help mimic the feel of freshly cooked meals, while the broth adds extra flavor.
2. Mix with Fresh Toppers: Another option is to mix UnKibble with small amounts of fresh food or healthy toppers like cooked veggies, lean meats, or even a little bit of Spot and Tango’s fresh meals if you have them on hand. This combination can create a more balanced texture and add flavors your dog enjoys, while still keeping UnKibble as the primary food source.
3. Transition Slowly: If your dog is new to UnKibble, they may just need time to adjust. A slow transition—where you gradually mix increasing amounts of UnKibble into their current food—can help them get used to the new flavor and texture. This method can be particularly useful for picky eaters.

Issue	UnKibble Appeal Concern	Why It Happens	💡 Tip
Dog doesn’t enjoy UnKibble	Some dogs may prefer moist, fresh food over dry kibble.	The texture and flavor of UnKibble is different from fresh meals.	Add warm water or broth to soften the kibble and make it more appetizing.
Dog is a picky eater	Some dogs take time to adjust to new food textures.	UnKibble is drier and less fragrant than fresh food.	Mix in fresh toppers or make a gradual transition to UnKibble.

💡 Pro Tip: If your dog prefers moist food, try adding warm water or a small amount of unsalted broth to UnKibble. This trick softens the kibble and enhances the flavor, making it more enjoyable for dogs that are picky eaters.

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Comment 4: “I’ve noticed some inconsistencies in UnKibble’s texture. Is this normal, and does it affect the nutritional value?”

Answer: It’s not uncommon for customers to notice slight variations in the texture of UnKibble from batch to batch, but this shouldn’t affect the food’s nutritional quality. There are a few reasons why the texture might vary, but rest assured, the ingredients and nutrient content remain consistent.

1. Production Process: UnKibble is made using a unique drying process that’s different from traditional kibble. Instead of being heavily processed and cooked at high temperatures, UnKibble is gently air-dried. This process helps retain the nutrients in the ingredients but can sometimes lead to slight variations in texture, depending on the moisture content of the batch.
2. Ingredient Differences: Because UnKibble uses whole, minimally processed ingredients, there can be some natural variability in the texture. For example, a batch that contains more lean meat may have a slightly different feel compared to one with higher vegetable content. This variation is part of the nature of using fresh, whole foods, but it doesn’t affect the overall quality or balance of the nutrients.
3. Customer Feedback: Spot and Tango has been responsive to customer feedback regarding texture inconsistencies. If you ever receive a batch that seems especially off, reaching out to customer service can help clarify any concerns, and they may offer a replacement or advice on how to improve the experience.

Issue	UnKibble Texture Concern	Why It Happens	💡 Tip
Texture inconsistency	Customers may notice changes in UnKibble’s texture between batches.	Air-drying process and natural ingredient variations can cause slight differences in texture.	Contact customer service if the texture feels too crumbly or powdery; they may offer a solution.
Nutritional value	Some may worry texture differences impact quality.	The nutritional balance remains consistent despite texture variations.	The nutrition is not affected; it’s primarily an issue of texture.

💡 Pro Tip: If you experience a batch of UnKibble that feels more crumbly or powdery than usual, try mixing it with a small amount of water or even a topper like fresh veggies. The nutritional value remains intact, so your dog is still receiving the same benefits.

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Comment 5: “How does Spot and Tango’s customer service handle complaints? Should I expect delays during busy times?”

Answer: Overall, Spot and Tango’s customer service is highly regarded for being responsive and helpful, but like many companies, there can be delays during busy periods or high-demand seasons.

1. Responsive Service: Most customers report that Spot and Tango is quick to resolve issues, whether related to delayed shipments, product dissatisfaction, or even specific dietary needs. They offer multiple ways to get in touch, including live chat, email, and phone support, making it easy to reach them with any concerns.
2. Delays During Peak Times: However, during holiday seasons or periods of high demand, there may be some delays in response times. This is often seen when there’s a surge in new customers signing up or around major sales events. If you’re contacting customer service during one of these busy periods, it’s helpful to be patient but also proactive in following up if you don’t receive a timely response.
3. Live Chat for Faster Service: For the fastest assistance, many customers recommend using the live chat feature, which tends to be quicker than email. Live chat allows for real-time communication, making it easier to resolve urgent issues, such as spoiled food deliveries or incorrect orders.

Issue	Customer Service Concern	Why It Happens	💡 Tip
Slow response during busy periods	Some customers experience slower response times during high-demand seasons.	Increased order volume or inquiries can cause delays.	Use live chat or contact early in the day for faster responses.
Responsive to complaints	Most customers report that issues are quickly addressed.	Multiple support options (live chat, email, phone) help resolve concerns efficiently.	Proactively follow up if you don’t receive a response within a few days.

💡 Pro Tip: If you need a faster response, use live chat during business hours to address any complaints or concerns. This option typically results in quicker resolutions, especially if you have time-sensitive issues like damaged deliveries.